One more step

It was a game that was a close to being a perfect demonstration from the Afreeca Freecs, who proved well-schooled in the lessons that this worlds has been teaching the South Korean teams. Varus supported by Tahm Kench. An exceptionally bad rotation by the Flash Wolves after a mid-lane scuffle resulted in the Freecs taking both bottom and mid turrets in one fell swoop — a play that all but ended the game on the spot. A single kill onto Kiin would be the only prize that the Flash Wolves could take from the game, and soon after their attempts to force another fight backfired and opened the door for the Freecs to push straight down mid lane and end the game just as the clock struck While Phong Vu did its best to keep the game from slipping out of its control, it fell victim to individual skill discrepancies, as the late game made it clear that Perkz was the best player on the Rift and would not be challenged.

Both teams reapplied their respective formulas from the first time they met during this rematch.

Search. Barcelona –

Tweet What will the call center of look like? Well, to start with, it’s unlikely to be a central physical center anymore. The rise of cloud technology is predicted to lead to an increase in remote call center agents. But this move is not a sign that businesses are shunning the contact center. The omnipresent eye of social media has put companies in the limelight—for good and bad, pushing customer service to the top of the priority list.

As a result, customer service appears set to become a key differentiator from now on, and the call center will be at the forefront of this strategy. Here are some trends we can expect to transform the call center over the next 10 years. The Call Center Will Become a Relationship Hub For years, many have considered the call center as a means for dealing with immediate problems. This has led to a short-term strategy of businesses dealing with one customer emergency after another—reacting instead of adapting to the needs of the customer.

Instead of picking up the pieces when things go wrong, we predict that the contact center will become an integral part of business strategy, acting as a relationship hub. Contact center agents are the first to know if something isn’t working and are therefore perfectly poised to advise the business. It’s the people on the other end of the phone that know what customers really think.

Customer service can be seen as an afterthought—what happens after the marketing department has reeled customers in—but really, it should be part of every stage of business development, supplying sales and marketing with repeat purchasers and advocates, as well as an essential data point for product management and development.